1. Please allow 7-10 business days for US Shipping, up to 15 business days for Canada. Worldwide shipping is approximately 14-21 days for your order to arrive as we are a print on demand company and it takes time for us to produce awesome custom products for you! Any questions or concerns, feel free to contact us directly: firstname.lastname@example.org or by phone: (908) 777-0567 (Mon.- Fri. 10:00 a.m.- 5:00 p.m. Central Time).
Koulture Kanvas is excited to be partnering with a third party to service our international customers! You will be able to see international shipping rates once you chose your country at checkout and all duties and taxes will be paid in full at checkout.
Upon completion of your order, we will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. *NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense. We highly recommend shipping your piece (s) back via FedEx/USPS.
At KoultureKanvas, we do our best to provide the most accurate product descriptions we can. Our sizing charts match up congruently with their respective products, each view-able on the corresponding product page. We want our customers to know exactly what they are ordering.
A Few Things to Note:
Returns (accepted under the following circumstances):
Returns & Exchanges ONLY Accepted If Products Meet Following Criteria:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to Return:
Late or Missing Refunds:
The customer is responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, you will receive back exactly what you paid for the product and nothing more as we offer free shipping.
Depending on your country of origin, it may take anywhere from 3-5 days for US customers or up to 14-21 days for International Customers for your exchanged item to reach you.
If you are shipping items over $75, we would highly suggest shipping the product back to us with tracking so that if the product is lost in transit, it will be very easy to prove to us that it was indeed shipped back.